Use our free Interlibrary Loan service to obtain items that the Pace University Library does not own. You will need to create an account before using the service. The following FAQ should answer your questions about this service.
- What is ILLiad?
- Who can use ILLiad?
- Does it cost me anything?
- How do I get an account?
- Why do I need to create a separate account?
- What if I forget my username or password?
- How long can I keep the items I borrow?
- What are the security issues?
- How long does it take for an item to be delivered?
- Who should I call in case of problems?
- What does the status next to my request mean?
What is ILLiad?
Illiad stands for Interlibrary Loan Internet Accessible Database. It is an electronic system that integrates the borrowing, lending, and delivery of all interlibrary loan materials such as books, theses and dissertations, as well as photocopies of articles requested by individual users or institutions. Users may track the status of all their requests and, in many cases, access their documents electronically, 24 hours a day, for as long as the users are valid patrons of the Pace University Library.
Who can use ILLiad?
All current Pace University students, faculty and staff are entitled to this service. An authentication process is used to determine if a patron is eligible to use the service. Eligibility is determined by the patron’s Pace University registration status.
Does it cost me anything?
Usually not. In general, the service is free to valid patrons, and any costs are assumed by the Pace Libraries. The exception is dissertations, which are often not available for borrowing and must be purchased. In that case, the patron may either purchase the dissertation directly or the library will handle the transaction and pass the cost on to the patron. We will never purchase a dissertation for you without asking you first.
How do I get an account?
Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.
First, create a profile. This will allow you to access all the services that ILLIAD offers. Your profile is linked to the student record maintained by the Library Online System.
You will need a library barcode to create your profile. If you don’t have one, you can obtain a key-card barcode at the circulation desk at any Pace Library location, or a barcode number by emailing email@example.com.
Once you log into the ILLiad system, you can fill out the form to request the items you want to borrow. The Pace ILL department will process your request and track it through the system until you either receive your item or we determine that it cannot be borrowed.
Why do I need to create a separate account?
ILLiad is a third-party system that Pace participates in. Therefore, it requires a separate login. Be aware that you will not be able to access the ILLIAD service if authentication fails. Please remember your username and password. Keep them in a place where you can always retrieve them for fast access to the ILLIAD System.
What if I forget my password?
Your password can be reset. Contact the ILL office at your home library. See contact information below.
How long can I keep the items I borrow?
Lending periods are determined by the lending library, so they vary, but a standard lending period is usually around four weeks. Most but not all libraries permit renewals. All libraries have the right to recall items at any time. If an item that you have borrowed is recalled by the lending library, we will contact you and ask you to return it. If you do not return it by the specified date, you will accumulate fines of one dollar per day.
Articles that are delivered electronically remain in your ILLiad account for 30 days, during which time you may download them for your own use. After 30 days, the articles are deleted from your account.
What are the security issues?
As with any web-based application, data that you enter when you create your account is temporarily cached (which generates a history file on the local work station). If you use a public work station to create your profile we advise you to do the following:
a) Delete from the browser history file any pages that contain personal information, or clear the registration form you just used to create the profile
b) Exit the web browser before leaving the station
c) Don’t forget to log out of your user account at the workstation
How long does it take for an item to be delivered?
That depends upon the item. An article ordered through electronic delivery is usually available within one or two business days, but a book that needs to be sent through the mail can take much longer. If you are ordering a book through ILLiad you should generally assume it will take a minimum of one week to arrive.
What does the status next to my request mean?
The status tells you what is happening with your your request(s).
|Awaiting Borrowing Scanning||The item has been received and the Document Delivery staff will scan and then deliver an electronic copy to the user.|
|Awaiting Conditional processing||A lending library has placed a "condition" on this request and has sent us a message asking us to clarify our request, or is asking if we are willing to comply with special conditions such as restricted use, and cost before they will lend the item.|
|Awaiting Copyright Clearance||The article requested must be reviewed to determine if any copyright fees need to be paid. These fees are paid by the library.|
|Awaiting Customer Contact||The requested item has arrived from the lending institution and is being processed, but the notification e-mail to the customer is awaiting sending.|
|Awaiting Customer Response||An e-mail has been sent to the customer from the Document Delivery staff and we are awaiting a reply. Processing of the request will be delayed until a reply is received.|
|Awaiting Document Delivery Scanning||The item has been located and retrieved from the collection. The document is waiting to be scanned and saved as a PDF file for electronic delivery to the customer.|
|Awaiting Extensive Searching||The requested item could not be identified during the initial search. Sometimes the item can be located, but no lender found. More extensive searching will now be done to identify the item and/or lenders.|
|Awaiting Overdue Notice Processing||The item has been checked out to a user and is now overdue. Often the lending institution has informed the Document Delivery staff that the item is overdue. The user may have received at least 2 overdue notices at this point and may be blocked from using ILLiad and checking out materials from the library.|
|Awaiting Post Receipt Processing||The requested item has been received in ILLiad, but has not yet been processed for delivery to the requester.|
|Awaiting Recall Processing||This status indicates that the lending library wants their book back immediately, regardless of the due date. Most recall notices are based on users needs at the lending library. Other recall notices occur when an item becomes overdue. Remember these are not University of Akron materials. When we borrow from other libraries, we agree to their conditions and policies.|
|Awaiting Receipt Verification Processing||The item has been ordered and received from a lending institution. Document Delivery staff must now verify receipt of the item and ensure its quality and completeness.|
|Awaiting Request Processing||This request has gone through the copyright clearance process, if necessary. It is now ready to be searched and filled by our library or requested from potential lenders.|
|Awaiting Return Label Printing||This item has been returned by the user. It is currently waiting return processing so that it can be returned to the lending institution. It is at this point that the user is no longer liable for the ILL material.|
|Awaiting Unfilled Processing||The requested item was not filled by any of the possible lending libraries for various reasons. We will identify additional potential lenders and send the request again unless the user "Need By" date has expired. We will also determine whether to resubmit the request based on the reasons given by lenders for not filling the request. If cancelled, the cancellation notice sent to the user will briefly explain why the request was unfilled.|
|Cancelled by Customer||The library user cancelled this request and no longer requires the requested item.|
|Cancelled by ILL Staff||A member of the Document Delivery staff cancelled the request. ILLiad sent an e-mail to the user explaining why the item was cancelled. Reason for canceling requests may be viewed by logging on to your ILLiad account, clicking the "Cancelled Requests" link, and looking at the detailed information for the cancelled item.|
|Checked Out to Customer||The requested ILL item has arrived, been processed by the Document Delivery staff, and checked out to the user. Until the item status changes to "Check In", the customer is responsible for the item. Users may view these items by logging on to their ILLiad accounts and clicking "View/Renew Checked Out Items".|
|Customer Notified via e-mail||The requested item has arrived, been processed by the Document Delivery staff, and the customer has been notified of its availability via ILLiad's automated e-mail.|
|Delivered to Web||The requested item has arrived, been processed by the Document Delivery staff, and been posted to the requesting user's personal ILLiad page, where it may be viewed and/or downloaded electronically using Adobe Acrobat.|
|Document Delivery Article Scanned||The article has been retrieved from the collection and scanned to create a PDF file for electronic delivery to the user.|
|In DD Stacks Searching||This item is available and is being retrieved from the stacks.|
|In Electronic Delivery Processing||The item has been received in electronic format from a lending institution and is waiting for Document Delivery staff to examine it, check it in, and send to the user.|
|Item Checked In||The item was borrowed from another library, returned by the user, and checked in by the Document Delivery staff. It is now ready for return processing.|
|Item Returned||The item has been returned to the lending institution.|
|Request Finished||The entire request process has been successfully completed. Requests with this status are archived under "Request History" in your ILLiad account.|
|Request in Processing||This request is being processed at this time.|
|Request Sent||This request has been sent to possible lenders and we are waiting for the item to be shipped to us. ILL requests remain at this level until the Document Delivery staff changes the status after receiving the item. Each appearance of this status for the same requested item represents the number of times your request has been submitted to lending libraries. The number of request submittals is determined by your "Need By" date, the reasons libraries denied our request, and the number of available lenders.|