- What is ILLiad?
- How is ILLiad better than traditional ILL systems?
- Are there any disadvantages to the electronic system?
- Why do I need a username and password to use ILLiad?
- What if I forget my password?
- What Web browser should I use?
- Is security a problem if I use a public workstation?
- Why don't I see all my older requests when I look at my request history?
- What is Electronic Delivery?
- Who do I contact if I have problems with or questions about ILLiad?
- Why does my browser say that you're sending a cookie? What's in it?
- What does the status next to my request mean?
What is ILLiad?
ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.
How is ILLiad better than traditional ILL systems?
- You will find it easier to submit your interlibrary loan requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.
- Your request will be handled more rapidly and accurately as problems relating to misinterpretation of hand-written requests are eliminated.
- You can get many of your photocopies more quickly through Electronic Delivery.
- You can get information about the status of your request through the Web at any time from any location without having to call the ILL Department.
- Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.
Are there any disadvantages to the electronic system?
Some people might find it troublesome to have to log into ILLiad using a username and password. We believe this is less trouble than traditional paper and electronic systems which require you to enter your personal information with each new request.
Why do I need a username and password to use ILLiad?
Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.
Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.
What if I forget my password?
In the event that you forget your password, please contact the Interlibrary Loan Office. We can then reset your password allowing you access to ILLiad. Please change your password once you logon to ILLiad.
What Web browser should I use?
You need a Web browser that can handle forms, tables, and preferrably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.
Is security a problem if I use a public workstation?
Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:
- Access ILLiad only from your personal computer or an otherwise secure workstation.
- Access ILLiad from a public workstation in the Interlibrary Loan office in the library. These computers are supervised by the library staff.
- When using a public access workstation:
- Delete from the history file those pages that contain your personal information.
- Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.
Why don't I see all my older requests when I look at my request history?
From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.
What is electronic delivery?
Many libraries ship photocopies of articles to us in electronic format. In the past we printed these articles before delivering them to you. Now, through ILLiad, we are able to offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format). You can read more about electronic delivery on the Electronic Delivery Information page.
Why does my browser say that you're sending a cookie? What's in it?
The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.
What does the status next to my request mean?
The status tells you what is happening with your your request(s).
|Awaiting Borrowing Scanning||The item has been received and the Document Delivery staff will scan and then deliver an electronic copy to the user.|
|Awaiting Conditional processing||A lending library has placed a "condition" on this request and has sent us a message asking us to clarify our request, or is asking if we are willing to comply with special conditions such as restricted use, and cost before they will lend the item.|
|Awaiting Copyright Clearance||The article requested must be reviewed to determine if any copyright fees need to be paid. These fees are paid by the library.|
|Awaiting Customer Contact||The requested item has arrived from the lending institution and is being processed, but the notification e-mail to the customer is awaiting sending.|
|Awaiting Customer Response||An e-mail has been sent to the customer from the Document Delivery staff and we are awaiting a reply. Processing of the request will be delayed until a reply is received.|
|Awaiting Document Delivery Scanning||The item has been located and retrieved from the collection. The document is waiting to be scanned and saved as a PDF file for electronic delivery to the customer.|
|Awaiting Extensive Searching||The requested item could not be identified during the initial search. Sometimes the item can be located, but no lender found. More extensive searching will now be done to identify the item and/or lenders.|
|Awaiting Overdue Notice Processing||The item has been checked out to a user and is now overdue. Often the lending institution has informed the Document Delivery staff that the item is overdue. The user may have received at least 2 overdue notices at this point and may be blocked from using ILLiad and checking out materials from the library.|
|Awaiting Post Receipt Processing||The requested item has been received in ILLiad, but has not yet been processed for delivery to the requester.|
|Awaiting Recall Processing||This status indicates that the lending library wants their book back immediately, regardless of the due date. Most recall notices are based on users needs at the lending library. Other recall notices occur when an item becomes overdue. Remember these are not University of Akron materials. When we borrow from other libraries, we agree to their conditions and policies.|
|Awaiting Receipt Verification Processing||The item has been ordered and received from a lending institution. Document Delivery staff must now verify receipt of the item and ensure its quality and completeness.|
|Awaiting Request Processing||This request has gone through the copyright clearance process, if necessary. It is now ready to be searched and filled by our library or requested from potential lenders.|
|Awaiting Return Label Printing||This item has been returned by the user. It is currently waiting return processing so that it can be returned to the lending institution. It is at this point that the user is no longer liable for the ILL material.|
|Awaiting Unfilled Processing||The requested item was not filled by any of the possible lending libraries for various reasons. We will identify additional potential lenders and send the request again unless the user "Need By" date has expired. We will also determine whether to resubmit the request based on the reasons given by lenders for not filling the request. If cancelled, the cancellation notice sent to the user will briefly explain why the request was unfilled.|
|Cancelled by Customer||The library user cancelled this request and no longer requires the requested item.|
|Cancelled by ILL Staff||A member of the Document Delivery staff cancelled the request. ILLiad sent an e-mail to the user explaining why the item was cancelled. Reason for canceling requests may be viewed by logging on to your ILLiad account, clicking the "Cancelled Requests" link, and looking at the detailed information for the cancelled item.|
|Checked Out to Customer||The requested ILL item has arrived, been processed by the Document Delivery staff, and checked out to the user. Until the item status changes to "Check In", the customer is responsible for the item. Users may view these items by logging on to their ILLiad accounts and clicking "View/Renew Checked Out Items".|
|Customer Notified via e-mail||The requested item has arrived, been processed by the Document Delivery staff, and the customer has been notified of its availability via ILLiad's automated e-mail.|
|Delivered to Web||The requested item has arrived, been processed by the Document Delivery staff, and been posted to the requesting user's personal ILLiad page, where it may be viewed and/or downloaded electronically using Adobe Acrobat.|
|Document Delivery Article Scanned||The article has been retrieved from the collection and scanned to create a PDF file for electronic delivery to the user.|
|In DD Stacks Searching||This item is available and is being retrieved from the stacks.|
|In Electronic Delivery Processing||The item has been received in electronic format from a lending institution and is waiting for Document Delivery staff to examine it, check it in, and send to the user.|
|Item Checked In||The item was borrowed from another library, returned by the user, and checked in by the Document Delivery staff. It is now ready for return processing.|
|Item Returned||The item has been returned to the lending institution.|
|Request Finished||The entire request process has been successfully completed. Requests with this status are archived under "Request History" in your ILLiad account.|
|Request in Processing||This request is being processed at this time.|
|Request Sent||This request has been sent to possible lenders and we are waiting for the item to be shipped to us. ILL requests remain at this level until the Document Delivery staff changes the status after receiving the item. Each appearance of this status for the same requested item represents the number of times your request has been submitted to lending libraries. The number of request submittals is determined by your "Need By" date, the reasons libraries denied our request, and the number of available lenders.|